Refund Policy

Scope

This policy applies to hardware and service orders placed on aiserverzone.net and paid through payment providers such as Paddle.

Cancellation before shipment

After payment and before assembly or shipment begins, you may cancel and receive a full refund (less any payment processing fees already incurred, if applicable).

Custom / build-to-order machines

Servers are usually assembled from components sourced specifically for your configuration and are considered custom orders. Once components are ordered or the machine has shipped, returns are not accepted for change of mind. If the machine has quality issues, the warranty terms below apply.

Defects and warranty

If you discover a hardware fault within 7 days of receiving the machine, contact us for inspection. If the fault is confirmed as a manufacturing or shipping issue, we will repair or replace it free of charge, or issue a refund where appropriate.

Warranty periods and terms follow the manufacturer policy (key components are typically covered for 1–3 years). Damage caused by misuse, unauthorized modification or force majeure is not covered.

Software and service fees

Manual services such as software installation, deployment and remote / on-site support are considered fulfilled once delivered (remote delivery or on-site completion), and are non-refundable. If a service has not yet started, you may request a full refund.

Refund processing time

Approved refunds are returned via the original payment method, usually within 5–10 business days depending on the payment provider.

How to request a refund

Email aiserverzone@deruiinfo.com with your order number and a description of the issue. We will reply within 1–2 business days and help resolve it.